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Managing turnover in outsourcing relationships

The last decade witnessed a shift towards outcome-based management in outsourcing relationships. As a result non-linear delivery models (e.g.: outcome-based or transaction-based pricing; fixed price etc...) have been gaining

Sanjay Chadha | 17 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

A Tight Ship

Is this what your direct reports are really

Matt Heffron | 16 May 2012 | Articles, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

The courage to change

Outsourcing involves major changes in your business model, your teams, your approach to core and non-core business lines and cultural mindsets. That aspect of the outsource decision - change - is inherently psychological

Kate Vitasek | 16 May 2012 | Articles, Global, All Columns, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other,

Building capacity to harness the potential of the IT/BPO industry

This column is guest co-authored by Dr PK Mukherjee, President and Managing Partner at Avasant, and Shobhit Patnaik, a consultant with Avasant. The past two decades have witnessed rapid growth in the IT/BPO sector resulting

Kevin Parikh | 10 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Legal Process Outsourcing: has it reached a tipping point?

Most independent observers are in consensus that LPO is on the rise. However, greater insight beyond this overly simplistic soundbite is difficult to come by. One of the challenges in gauging the rate of uptake for LPO has been

Mark Ross | 09 May 2012 | Articles, Legal, Global, All Columns,

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Matt Heffron

The Sourcing Sage

Matt Heffron has been involved in more outsourcing deals than he can spontaneously enumerate, over more years than he cares to admit, and for more industry players and clients than he can easily remember. Suffice to say that he

Shelley Thomas

Shelley Thomas is a partner in Hill Dickinson’s Commerce and Technology Team. She has over 11 years’ experience working on outsourcing transactions, particularly in the IT sector, and advising on Data Protection

Nick Mellors

Nick Mellors is Director of ISPB, a consultancy specialising in delivering public sector change and transformation projects. He has over 30 years' public sector experience, including as part of the senior management team

Alan Leaman

Alan Leaman OBE is Chief Executive of the Management Consultancies Association. From 1988-93, he was Head of Office for the Rt Hon Paddy Ashdown MP, responsible for media relations, policy advice and acting as Chief Speech

Danny Ertel

Danny Ertel is a founding partner of Vantage Partners. A leading authority on negotiation, relationship management, and conflict management, Danny is the coauthor, with Mark Gordon, of The Point of the Deal, recently

Simon Briskman

Take My Advice...

Simon Briskman is a leading outsourcing lawyer and a partner at Field Fisher Waterhouse. He has negotiated ITOs and BPOs across sectors for some of the world’s largest corporations. His expertise covers the

Mark Ross

The LPO Perspective

Mark Ross is Vice President Legal Services at Integreon. He is an experienced UK litigation solicitor and former partner at high-profile UK law firm Underwoods Solicitors. Mark’s involvement in legal outsourcing dates back

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E-Discovery Europe

Who is E-Discovery Europe and what do we stand for? A team of qualified and experienced information

Opal Financial Group

Opal Financial Group coordinates leading institutional investment conferences throughout North America

Informa Global Events

The IBC Legal Conferences' portfolio of events delivers cutting-edge updates on

Legal

Vested Outsourcing

Based on research with the University of Tennessee, Vested Outsourcing is a business model by which

PEX - Process Excellence Network

Process Excellence Network: A division of IQPC, (formerly known as Six Sigma IQ) provides access to a

Business Process Management
Risk Management

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Our readers are worth recruiting

Salary:

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2012 - October

October 14 2012

7th Corporate Counsel Exchange

In 2012, General Counsel are being pulled in a number of directions. Regulatory enforcement in Europe and internationally is intensifying, whilst pressure from the Board to do more with less is increasing. Heads of legal are

The Netherlands | 24 April 2012

2012 - November

November 12 2012

LawTech Europe Congress

LawTech Europe Congress's mission is to create cutting edge Legal Technology educational forums that address three core areas which are E-Discovery, Forensics and E-Crime Prosecution. These disciplines are in the forefront

Prague | 10 May 2012

Martin Conboy at the IOS

Outsource columnist Martin Conboy, President of the Australian Business Process Outsourcing Association, speaks at The International Outsourcing Summit (IOS) held in Manila, Philippines in October

Outsource Magazine | 24 October 2011

Outsourcing to South Africa

From Zennovation, Zensar Technologies. "Zensar Technologies's Global CEO and Vice Chairman , Dr. Ganesh Natarajan speaks about how South Africa can grow as an outsourcing hub and how both India and SA can cooperate and work

OutsideSources | 08 September 2010

Outsourcing to China

A BNET.com special feature on doing business in the new economic superpower. "The benefits of outsourcing to China are clear; it can be both cost effective and efficient. However understanding the laws, navigating the

OutsideSources | 08 September 2010

Can China's education system support outsourcing?

"In order to meet the anticipated growth in demand, China will need to ensure that they are investing in the education of the country's future labour force. This video is part of the series based on the KPMG publication, 'A New

OutsideSources | 08 September 2010

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Interview: Tim Minahan, Ariba

Tim Minahan is CMO for software and IT services provider Ariba. Outsource spoke with Tim at Ariba LIVE London 2011, and asked him how his company's clients are helping drive innovation both within and beyond their relationships

Outsource Magazine | 27 May 2011

Interview: Tom Bangemann, The Hackett Group

Tom Olavi Bangemann is Vice President Business Transformation at The Hackett Group. Outsource met with Tom at the 11th Annual European Shared Services & Outsourcing Week in Amsterdam for a wide-ranging interview looking at

Outsource Magazine | 13 May 2011

Interview: Chris Halward, NOA Programmes Director

Chris Halward is Programmes Director for NOA Pathway, and the MD of training organisation True North. He is an associate tutor at Middlesex University. Outsource spoke with Chris at the EOA Summit in Brussels in June 2010,

Outsource Magazine | 10 September 2010

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Managed services: making light work of the merger

When it comes to making things run smoothly during the time of a merger, managed services can provide some great benefits. Such a service can fundamentally simplify the integration of two companies in the wake of merger-time. A

e-know.net Limited | 22 July 2011

How can shared services support your business growth?

Shared services is being pursued globally by private corporations and governments in search for improved efficiency and effectiveness. Nonetheless, strong scepticism is still present and a number of gaps exist, which this white

The Centre for Business Process Outsourcing | 07 September 2010

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