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Outsource magazine: thought-leadership and outsourcing strategy | July 23, 2014

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IT

View all articles on IT and IT Outsourcing (ITO)

The “I” Word: Innovation – avoid false assumptions

July 17, 2014 |

Innovation transforms something, whether a process or a machine. It is more than an incremental improvement – saving “fingers and toes” worth of time, effort or money. Innovation is, I believe, disruptive, as opposed to continuous improvements which can be … Read More

The “I” Word: Driving innovation in outsourced IT services contracts

July 17, 2014 |

In the last few decades IT departments and the services they provide have largely evolved from being an internal support function to a key enabler for businesses  – and now increasingly a competitive edge for businesses. Companies which embraced this … Read More

The “I” Word: How can you buy Scotch mist?

July 17, 2014 |

Even if all the SLAs are hit and the client is happy with the supplier’s work, “we didn’t get any innovation from our BPO supplier”. Innovation is still a frequent disappointment when we interview clients about satisfaction with their BPO … Read More

The “I” Word: Three types of innovation requiring three approaches in an agreement

July 17, 2014 |

Rewind first back to the respective business aims of both parties. The supplier’s aim is to supply great outsourcing services that maximise their margin and increase their breadth of offering so outsourcing relationships can grow and flourish. The client on … Read More

The “I” Word: Innovation in practice

July 17, 2014 |

For many years, Alsbridge had been hearing from clients and contacts that outsourcing was failing to deliver the goods on innovation. Despite great expectations, often stoked during the sales process, most outsourcing relationships really weren’t seen by buyers as innovative … Read More

The “I” Word: How can buyers best ensure they get the innovation they require from their outsourcing providers?

July 17, 2014 |

Outsource community members share their thoughts on how to find innovation within an outsourcing agreement…

John Gregory Global Business Services – Global Finance Lead, Kelloggs Buyers will sensibly build a savings target into their BPO contract to ensure focus on … Read More

The “I” Word: How can innovation and cost savings be achieved in the same agreement?

July 17, 2014 |

Outsource community members share their solutions to a tricky challenge….

Keshav R. Murugesh Group CEO, WNS Global Services and Chairman, Nasscom BPM Council Disruptive forces suddenly re-define business landscapes, with a knock-on effect on the strategies businesses need to remain … Read More

The “I” Word: What does innovation mean to you?

July 17, 2014 |

Outsource community members share their interpretations of innovation…

Tony Cavaldoro Vendor Manager, Group Operations, Amlin PLC Simply, it can be anything that involves changing the way we do things, hopefully leading to an improvement (to the cost/security/time to market/reliability).  The … Read More

The “I” Word

July 17, 2014 |

It’s an ever-present question in outsourcing: where is the innovation coming from? But as both buyers and suppliers wrestle with the age-old problem of how to contract for and deliver innovation, isn’t it increasingly clear that one of the main … Read More

Head-to-Head: Jef Loos & Eleanor Winn

July 16, 2014 |

It’s always great to be involved in ground-breaking research – especially when it’s backed up by some of the sharpest advisory minds in the space. Ahead of the release of Whitelane’s latest report on the UK’s ITO market, we asked … Read More