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Managing turnover in outsourcing relationships

The last decade witnessed a shift towards outcome-based management in outsourcing relationships. As a result non-linear delivery models (e.g.: outcome-based or transaction-based pricing; fixed price etc...) have been gaining

Sanjay Chadha | 17 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

A Tight Ship

Is this what your direct reports are really

Matt Heffron | 16 May 2012 | Articles, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

The courage to change

Outsourcing involves major changes in your business model, your teams, your approach to core and non-core business lines and cultural mindsets. That aspect of the outsource decision - change - is inherently psychological

Kate Vitasek | 16 May 2012 | Articles, Global, All Columns, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other,

Building capacity to harness the potential of the IT/BPO industry

This column is guest co-authored by Dr PK Mukherjee, President and Managing Partner at Avasant, and Shobhit Patnaik, a consultant with Avasant. The past two decades have witnessed rapid growth in the IT/BPO sector resulting

Kevin Parikh | 10 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Business analytics and outsourcing: is it the next wave?

Business intelligence (BI) and business analytics (BA) aren’t new concepts (I remember using pivot tables in Excel over 15 years ago and Amazon using predictive recommendations 10 years ago). However, today, the ability to

Bharat Vagadia | 08 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

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Matt Heffron

The Sourcing Sage

Matt Heffron has been involved in more outsourcing deals than he can spontaneously enumerate, over more years than he cares to admit, and for more industry players and clients than he can easily remember. Suffice to say that he

Brian Gorman

Brian Gorman is Director of Strategic Programmes, Channel 3 Consulting. He leads major programmes of change on behalf of NHS customers, working with executive teams to establish innovative technological strategic

Nick Mellors

Nick Mellors is Director of ISPB, a consultancy specialising in delivering public sector change and transformation projects. He has over 30 years' public sector experience, including as part of the senior management team

Chris Ward

The Business Cloud

Chris Ward is editor of Business Cloud News, a UK-based daily news site dedicated to providing commentary on the cloud computing and IT industry. He is also a writer for Keynote World - a provider of global IT events and host

Ernst Grosskopf

Ernst Grosskopf is a self-employed consultant, focusing on the initiation and management of IT outsourcing contracts. Over the last few years he has been engaged in helping companies procure IT outsourcing, or troubleshoot

Alan Leaman

Alan Leaman OBE is Chief Executive of the Management Consultancies Association. From 1988-93, he was Head of Office for the Rt Hon Paddy Ashdown MP, responsible for media relations, policy advice and acting as Chief Speech

Christian McMahon

Christian McMahon has spent over 20 years within the IT industry and has gained a wide variety of experience in all elements of technology and business leadership. Christian has enjoyed success building and managing world-class

Sanjay Chadha

Sanjay Chadha is an IT sourcing management expert and currently manages the offshore program office and strategic offshore partner relationships for The Capital Group Companies in Orange County, CA, USA. In the past, Sanjay has

Richard Condon

Richard Condon is the original founder and Managing Director of VendorRelate. Richard has 30 years' experience of commercial outsource relationships and has held both Global IT Director and European IT General Management

Michel Robert

Michel Robert has been MD of managed services provider Claranet UK since 2007. Michel is experienced in business development and marketing with particular expertise in the IT solutions sector, and has worked in senior roles

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E-Discovery Europe

Who is E-Discovery Europe and what do we stand for? A team of qualified and experienced information

Kinetic Events

Kinetic Events is an international business-to-business conferencing company based in Cape Town, South

Compare the Cloud

Comparethecloud.net is a website dedicated to cloud computing for businesses. It combines a unique cloud

cloudamour

cloudamour is a IT services company that focuses on support and cloud solutions. We transform businesses

EMRG

EMRG, Emerging Markets Research Group EMRG specialises in the global sourcing industry focused on BPO

Events

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Senior IT Auditor

Salary:

Lead IT Architect

Salary: £60,000-£75,000

Developers/Business Analyst

Salary:

Head of Service

Salary: Flexible depending on experience

Head of Operations Delivery

Salary: Negotiable

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2012 - May

May 21 2012

2nd Annual Business of Cloud Computing

Cloud computing has moved from headline grabber to key IT strategy. Enterprises, large and small, have turned to cloud computing providers for savings, scalability and flexibility. However, concerns about security, privacy,

Dallas Marriott City Center | 04 May 2012

May 23 2012

Ovum Industry Congress

Ovum’s Industry Congress 2012 is structured around the major disruptive trends at the top of the business technology agenda. At this two day event you will hear from senior Ovum analysts, industry thought leaders and

| 27 January 2012

May 23 2012

Outsourcing Hosting and Co-Location 2012

LOCATION The Grange Tower Bridge Hotel, LondonSTARTS Thursday 23rd May 2012ENDS Thursday 23rd May 2012EVENT WEBLINK www.outsourcinghostingcolocation.com The increasing globalisation of business coupled with rapidly evolving

London | 28 March 2012

2012 - June

June 05 2012

East Africa Outsourcing Summit

The East Africa Outsourcing Summit will act as a platform for the East African outsourcing sector, allowing attendees to network and gain insight from major outsourcing regions within the BPO industry. The event will address

Kenya | 08 May 2012

June 12 2012

4th Cloud Computing World Forum 2012

Whether you're an IT vendor, government official, telco representative or enterprise leader, the Cloud Computing World Forum 2012 will bring you together with fellow IT decision-makers, giving you the opportunity to do business

London, UK | 10 August 2011

IBA Software Services

The IBA’s cartoon shows how software services can assist businesses in their effective

IBA Group | 16 April 2012

Martin Conboy at the IOS

Outsource columnist Martin Conboy, President of the Australian Business Process Outsourcing Association, speaks at The International Outsourcing Summit (IOS) held in Manila, Philippines in October

Outsource Magazine | 24 October 2011

Testimonial presented by Bob Lento, President, Convergys Information Management, the Global Software and Services Division.

DCG is an international software development consulting firm helping companies frustrated with development costs, hampered by poor quality or struggling to estimate and achieve on-time delivery. We have successfully helped

David Consulting Group, Ltd. | 04 April 2011

Introduction to DCG’s approach to Agile by David Consulting Group’s CEO and owner, Michael D.S. Harris

David Consulting Group, Ltd. | 04 April 2011

Testimonial on CMMI Services from David Consulting Group

Sanchez Computer Associates, (now part of Fedelity National Information Services), a leading financial services software developer, reported savings of $2 million in its first six months after achieving Level 3 of the Software

David Consulting Group, Ltd. | 04 April 2011

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Interview: Tim Minahan, Ariba

Tim Minahan is CMO for software and IT services provider Ariba. Outsource spoke with Tim at Ariba LIVE London 2011, and asked him how his company's clients are helping drive innovation both within and beyond their relationships

Outsource Magazine | 27 May 2011

Interview: Tom Bangemann, The Hackett Group

Tom Olavi Bangemann is Vice President Business Transformation at The Hackett Group. Outsource met with Tom at the 11th Annual European Shared Services & Outsourcing Week in Amsterdam for a wide-ranging interview looking at

Outsource Magazine | 13 May 2011

Interview: John Hall, Siemens IT Services & Solutions

John Hall is Head of Strategy & Portfolio - North West Europe at Siemens IT Solutions & Services. We spoke with John at the recent Gartner Outsourcing & IT Services Summit in London, about recent developments in the

Siemens IT Solutions and services | 01 October 2010

Interview: Chris Halward, NOA Programmes Director

Chris Halward is Programmes Director for NOA Pathway, and the MD of training organisation True North. He is an associate tutor at Middlesex University. Outsource spoke with Chris at the EOA Summit in Brussels in June 2010,

Outsource Magazine | 10 September 2010

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