Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | August 21, 2014

Scroll to top

Top

HR

View all articles on HR and Human Resources Outsourcing (HRO)

New frontiers in outsourcing: Sustainable Impact Sourcing

August 19, 2014 |

Several ancient philosophies say that only those who make a significant positive impact to the societies in which they operate can sustain over a long period of time. This has been proven time and again for both individuals – Buddha, … Read More

TOP TEN: Biggest Lies in Outsourcing

August 18, 2014 |

In an ideal world everyone would be scrupulously honest, willing to shine a light on their own shortcomings, and engage with a partner on an entirely frank and open basis. But this is not an ideal world… For the latest … Read More

Fact-finding: outsource to add value (Part 2)

July 30, 2014 |

To read Part 1 of this article, click here.

In a really sensitive operational matter, or in a difficult disciplinary matter, or internal investigation, the lawyers might be brought in. This sometimes involves the organisation’s legal function; or even an … Read More

Fact-finding: outsource to add value (Part 1)

July 22, 2014 |

There is an urgent need for medium and large organisations to re-think their fact-finding systems for internal inquiries, complaints and disciplinary investigations. This affects areas such as FCA and other regulatory compliance, employment, health and safety issues, complaints processes, intellectual … Read More

The “I” Word: Innovation – avoid false assumptions

July 17, 2014 |

Innovation transforms something, whether a process or a machine. It is more than an incremental improvement – saving “fingers and toes” worth of time, effort or money. Innovation is, I believe, disruptive, as opposed to continuous improvements which can be … Read More

The “I” Word: How can you buy Scotch mist?

July 17, 2014 |

Even if all the SLAs are hit and the client is happy with the supplier’s work, “we didn’t get any innovation from our BPO supplier”. Innovation is still a frequent disappointment when we interview clients about satisfaction with their BPO … Read More

The “I” Word: Three types of innovation requiring three approaches in an agreement

July 17, 2014 |

Rewind first back to the respective business aims of both parties. The supplier’s aim is to supply great outsourcing services that maximise their margin and increase their breadth of offering so outsourcing relationships can grow and flourish. The client on … Read More

The “I” Word: Innovation in practice

July 17, 2014 |

For many years, Alsbridge had been hearing from clients and contacts that outsourcing was failing to deliver the goods on innovation. Despite great expectations, often stoked during the sales process, most outsourcing relationships really weren’t seen by buyers as innovative … Read More

The “I” Word: How can buyers best ensure they get the innovation they require from their outsourcing providers?

July 17, 2014 |

Outsource community members share their thoughts on how to find innovation within an outsourcing agreement…

John Gregory Global Business Services – Global Finance Lead, Kelloggs Buyers will sensibly build a savings target into their BPO contract to ensure focus on … Read More

The “I” Word: How can innovation and cost savings be achieved in the same agreement?

July 17, 2014 |

Outsource community members share their solutions to a tricky challenge….

Keshav R. Murugesh Group CEO, WNS Global Services and Chairman, Nasscom BPM Council Disruptive forces suddenly re-define business landscapes, with a knock-on effect on the strategies businesses need to remain … Read More