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Managing turnover in outsourcing relationships
The last decade witnessed a shift towards outcome-based management in outsourcing relationships. As a result non-linear delivery models (e.g.: outcome-based or transaction-based pricing; fixed price etc...) have been gaining
Sanjay Chadha | 17 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
The courage to change
Outsourcing involves major changes in your business model, your teams, your approach to core and non-core business lines and cultural mindsets. That aspect of the outsource decision - change - is inherently psychological
Kate Vitasek | 16 May 2012 | Articles, Global, All Columns, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other,
Building capacity to harness the potential of the IT/BPO industry
This column is guest co-authored by Dr PK Mukherjee, President and Managing Partner at Avasant, and Shobhit Patnaik, a consultant with Avasant. The past two decades have witnessed rapid growth in the IT/BPO sector resulting
Kevin Parikh | 10 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
Business analytics and outsourcing: is it the next wave?
Business intelligence (BI) and business analytics (BA) aren’t new concepts (I remember using pivot tables in Excel over 15 years ago and Amazon using predictive recommendations 10 years ago). However, today, the ability to
Bharat Vagadia | 08 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
Relationship quality measures: "Mind the gap!"
Quality aspects drive us personally and influence the way we look, the products we use, the materials we buy and the way we conduct ourselves in our everyday lives; in fact they influence us more as human beings than we often
Richard Condon | 03 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
Jamie Lyon
Jamie Lyon is Head of Corporate at ACCA, the global organisation for accountancy professionals. He leads ACCA’s global research and insights programme on finance transformation with a particular focus on finance
Matt Heffron
The Sourcing Sage
Matt Heffron has been involved in more outsourcing deals than he can spontaneously enumerate, over more years than he cares to admit, and for more industry players and clients than he can easily remember. Suffice to say that he
Nick Mellors
Nick Mellors is Director of ISPB, a consultancy specialising in delivering public sector change and transformation projects. He has over 30 years' public sector experience, including as part of the senior management team
Alan Leaman
Alan Leaman OBE is Chief Executive of the Management Consultancies Association. From 1988-93, he was Head of Office for the Rt Hon Paddy Ashdown MP, responsible for media relations, policy advice and acting as Chief Speech
Danny Ertel
Danny Ertel is a founding partner of Vantage Partners. A leading authority on negotiation, relationship management, and conflict management, Danny is the coauthor, with Mark Gordon, of The Point of the Deal, recently
Opal Financial Group
Opal Financial Group coordinates leading institutional investment conferences throughout North America
Global Business Events
Global Business Events was founded in 2006 because we believed that we could simplify the way Buyers
EMRG
EMRG, Emerging Markets Research Group EMRG specialises in the global sourcing industry focused on BPO
- Events
Vested Outsourcing
Based on research with the University of Tennessee, Vested Outsourcing is a business model by which
PEX - Process Excellence Network
Process Excellence Network: A division of IQPC, (formerly known as Six Sigma IQ) provides access to a
- Business Process Management
- Risk Management
Senior Manager Group Economic Capital
Salary: £75,000-£90,000
Senior Accountant
Salary: £45,000-£55,000
Senior Manager, Financial Management & Actuarial Audit
Salary: £75,000-£90,000
Senior Manager, Financial Management & Actuarial Audit
Salary: £75,000-£90,000
UKGI Treasury Manager
Salary: £45,000-£55,000
2012 - June
June
18
2012
Operations & Technology in Financial Services
Marketforce’s Operations & Technology in Financial Services conference on 18th June in London tackles subject matter on both operations and IT functions within financial services. Senior representatives from across the
London, UK | 03 April 2012
June
19
2012
Shared Services for Hospitality
SSON is delighted to announce the launch of a new vertical industry-specific event, Shared Services for Hospitality, a targeted event for practitioners and business partners in the Hotel, Food & Beverage, Gaming and
Las Vegas, NV, USA | 09 March 20122012 - July
July
23
2012
Public Funds Summit East
"NAVIGATE THE FUTURE" Opal Financial Group's annual public funds conference will address issues that are most critical to the investment success of senior public pension fund officers and trustees. The Summit will cover how
Newport, RI | 27 April 20122012 - September
September
16
2012
Shared Services and Outsourcing Exchange
The 6th Annual Shared Services and Outsourcing Exchange will take place from 16 – 18 September in Prague, Czech Republic. Shared Services and Outsourcing professionals across diverse industries, backgrounds, geographies,
Prague, Czech Republic | 24 April 20122012 - November
November
11
2012
CFO Exchange
We are delighted to announce the next edition of the CFO Exchange will take place from 11– 13 November in Switzerland. The CFO Exchange has established itself as leading forum for CFOs from some of the world’s leading
Switzerland | 24 April 2012
Martin Conboy at the IOS
Outsource columnist Martin Conboy, President of the Australian Business Process Outsourcing Association, speaks at The International Outsourcing Summit (IOS) held in Manila, Philippines in October
Outsource Magazine | 24 October 2011
Steve Forbes, Chairman of Forbes Media Discusses the Global Economy with SIG CEO, Dawn Evans
Dawn Evans, President and CEO of SIG sits down with Steve Forbes, Chairman of Forbes Media and Editor in Chief of Forbes Magazine at the March 2011 SIG Global Sourcing Summit for a frank discussion about the global
Sourcing Interests Group | 11 October 2011
Operational Efficiency in Financial Services
This conference brings together senior representatives from across the retail banking, consumer finance, general insurance and life assurance industries to debate the impact of the evolving business environment on operations.
Marketforce | 01 October 2010
Outsourcing to South Africa
From Zennovation, Zensar Technologies. "Zensar Technologies's Global CEO and Vice Chairman , Dr. Ganesh Natarajan speaks about how South Africa can grow as an outsourcing hub and how both India and SA can cooperate and work
OutsideSources | 08 September 2010
Outsourcing to China
A BNET.com special feature on doing business in the new economic superpower. "The benefits of outsourcing to China are clear; it can be both cost effective and efficient. However understanding the laws, navigating the
OutsideSources | 08 September 2010
Interview: Tim Minahan, Ariba
Tim Minahan is CMO for software and IT services provider Ariba. Outsource spoke with Tim at Ariba LIVE London 2011, and asked him how his company's clients are helping drive innovation both within and beyond their relationships
Outsource Magazine | 27 May 2011
Interview: Tom Bangemann, The Hackett Group
Tom Olavi Bangemann is Vice President Business Transformation at The Hackett Group. Outsource met with Tom at the 11th Annual European Shared Services & Outsourcing Week in Amsterdam for a wide-ranging interview looking at
Outsource Magazine | 13 May 2011
Interview: Chris Halward, NOA Programmes Director
Chris Halward is Programmes Director for NOA Pathway, and the MD of training organisation True North. He is an associate tutor at Middlesex University. Outsource spoke with Chris at the EOA Summit in Brussels in June 2010,
Outsource Magazine | 10 September 2010
How can shared services support your business growth?
Shared services is being pursued globally by private corporations and governments in search for improved efficiency and effectiveness. Nonetheless, strong scepticism is still present and a number of gaps exist, which this white
The Centre for Business Process Outsourcing | 07 September 2010latest issue
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Latest articles
- Managing turnover in outsourcing relationships
- A Tight Ship
- The courage to change
- Q&A: David Poole, CEO, Serco Global Services UK & Europe
- Cost not the driver of Australian outsource rise
- Building capacity to harness the potential of the IT/BPO industry
- Legal Process Outsourcing: has it reached a tipping point?
- Business analytics and outsourcing: is it the next wave?
- Handle Time...
- Relationship quality measures: "Mind the gap!"