Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | August 27, 2014

Scroll to top

Top

Finance & Accounting

Top tips for setting up a shared service centre

August 21, 2014 |

The establishment of an internal shared service centre (SSC) – or the transfer of functions to a BPO, for that matter – is not a decision that can be taken lightly and with the mind-set that money can be saved … Read More

TOP TEN: Biggest Lies in Outsourcing

August 18, 2014 |

In an ideal world everyone would be scrupulously honest, willing to shine a light on their own shortcomings, and engage with a partner on an entirely frank and open basis. But this is not an ideal world… For the latest … Read More

Building the foundations of success

July 29, 2014 |

During the recession, many financial services organisations chose to outsource more key services as this allowed them to avoid carrying overheads and the recruitment costs that full-time staff would engender. As the economy improves, most companies are moving towards a … Read More

The “I” Word: Innovation – avoid false assumptions

July 17, 2014 |

Innovation transforms something, whether a process or a machine. It is more than an incremental improvement – saving “fingers and toes” worth of time, effort or money. Innovation is, I believe, disruptive, as opposed to continuous improvements which can be … Read More

The “I” Word: Innovation in the finance function – the Shared Service Centre as an innovation engine

July 17, 2014 |

The concept of innovation is something that has been at the heart of every SSC setup ever since the shared services and outsourcing industry got started in the last decades of the last century. From the outset, centres have been … Read More

The “I” Word: How can you buy Scotch mist?

July 17, 2014 |

Even if all the SLAs are hit and the client is happy with the supplier’s work, “we didn’t get any innovation from our BPO supplier”. Innovation is still a frequent disappointment when we interview clients about satisfaction with their BPO … Read More

The “I” Word: Three types of innovation requiring three approaches in an agreement

July 17, 2014 |

Rewind first back to the respective business aims of both parties. The supplier’s aim is to supply great outsourcing services that maximise their margin and increase their breadth of offering so outsourcing relationships can grow and flourish. The client on … Read More

The “I” Word: Innovation in practice

July 17, 2014 |

For many years, Alsbridge had been hearing from clients and contacts that outsourcing was failing to deliver the goods on innovation. Despite great expectations, often stoked during the sales process, most outsourcing relationships really weren’t seen by buyers as innovative … Read More

The “I” Word: How can buyers best ensure they get the innovation they require from their outsourcing providers?

July 17, 2014 |

Outsource community members share their thoughts on how to find innovation within an outsourcing agreement…

John Gregory Global Business Services – Global Finance Lead, Kelloggs Buyers will sensibly build a savings target into their BPO contract to ensure focus on … Read More

The “I” Word: How can innovation and cost savings be achieved in the same agreement?

July 17, 2014 |

Outsource community members share their solutions to a tricky challenge….

Keshav R. Murugesh Group CEO, WNS Global Services and Chairman, Nasscom BPM Council Disruptive forces suddenly re-define business landscapes, with a knock-on effect on the strategies businesses need to remain … Read More