Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | January 30, 2015

Scroll to top

Top

Finance & Accounting

Socially responsible global outsourcing

January 23, 2015 |

Since the first software contracts were outsourced to India in the late 1970s, global outsourcing has expanded across several dimensions. It has expanded geographically to encompass many new entrants in Asia, Africa and Latin America/Caribbean; and also marginalised areas in … Read More

Partner Q&A: Jan-Hendrik Adendorff, Adendorffs

January 21, 2015 |

Outsource interviews Jan-Hendrik Adendorff, founder of South African BPO specialist Adendorffs, on his company’s evolution and the nature of today’s outsourcing space – and what makes a perfect client…

Outsource: Jan-Hendrik, how did Adendorffs get started?

Jan-Hendrik Adendorff: I … Read More

TOP TEN: Things that Won’t Happen in 2015

January 13, 2015 | 2

The dawn of a new year is always an occasion for various bouts of soothsaying, scrying, tasseomancy and general predicting – and as such is pretty much an open invitation for commentators to make fools of themselves by getting things … Read More

TOP TEN: Outsourcing Rock Bands

November 18, 2014 |

Outsourcing and popular music might not seem like the most obvious of bedfellows – but some of the most defining acts of the last half-century have emerged from the global business transformation space. Don’t believe us? Read on…

1. LeanRead More

EMEA outsourcing activity on track to round out 2014 strongly

November 10, 2014 |

The outlook remains positive for the outsourcing industry, according to the latest figures from the EMEA ISG Outsourcing Index. Based on the data and our own insights, the market has been performing strongly through the first three quarters. In addition, … Read More

Outsourcing Nightmares: four steps this industry needs to take to avoid engagement failure in the future

November 4, 2014 |

1) Less focus on the deal, more on the relationship. Providers are all-too-frequently being forced into the position of saying what they need to win the deal, as opposed to having a structure to propose a realistic partnership that works … Read More

Outsourcing Nightmares: the horror, the horror…

November 4, 2014 |

So what sorts of things happen that really create problems? 1. Believing the outsourcer is your very best friend that will put your interest ahead of his own. 2. After a round of golf with the outsourcer’s sales team, you … Read More

Outsourcing Nightmares: outsourcing no-nos – and how to avoid them

November 4, 2014 |

The vast majority of mistakes made when outsourcing can easily be avoided if a company prepares properly at the outset, has realistic expectations of what sourcing can achieve and engages with potential service providers in an organised and methodical way … Read More

Outsourcing Nightmares: five reasons outsourcing fails

November 4, 2014 |

1. Lack of clear vision and objectives Often companies enter into sourcing without a clear vision or objectives for what they aim to achieve. This is like getting in your car without knowing where you are going. Often it leads … Read More

Outsourcing Nightmares: dire advice…

November 4, 2014 |

What’s the worst piece of advice you’ve been given during your career in outsourcing?

Ashutosh Agarwal Co-Founder, Director at Catacient Consulting Private Ltd. A CIO once confided and shared the worst advice he thought he had received : “Go with … Read More