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Outsource magazine: thought-leadership and outsourcing strategy | April 23, 2014

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Finance & Accounting

E-invoicing: still a land of opportunity for SSCs

March 31, 2014 |

Recently, Outsource carried an interesting article by Jamie Lyon of ACCA entitled ‘Do CFO’s “get” technology?‘, asking: “is finance function technology delivering on the promise?”

Having been around business for 30 years, with the last eight in shared services, my … Read More

Do CFOs “get” technology?

February 21, 2014 | 1

In a world where technology is continually turning business on its head, is the finance function keeping up? Are finance leaders effectively exploiting the power of technology in service delivery operations? Are we seeing significant improvement in finance performance such … Read More

Outsourcing trends in Europe

January 9, 2014 |

At the end of last year, EY published a report on ‘Outsourcing in Europe’, which provided an in-depth review of drivers, risks and trends in the European outsourcing market. Another drab survey results set? Hopefully not, as this report is … Read More

You, Robot?

January 6, 2014 |

Our series looking at ‘Post-Human BPO’ and the robotic revolution begins with an exploration of the impact automation technology is having – and will have – on end-user organisations and the outsourcing provider community: professionals, transform!

The past couple of … Read More

Outsourcing in a Troubled Economic Environment

January 3, 2014 |

At the beginning of December, Outsource hosted a webinar featuring Mark Lewis – Partner and Head of Outsourcing Practice at Berwin Leighton Paisner – speaking on a number of possible challenges arising as a result of economic difficulties impacting upon … Read More

What does innovation mean in BPO?

January 3, 2014 |

Innovation, in particular its application in outsourcing and the delivery of IT services, is one of those buzz words that you hear being bandied about with increasing frequency. The “I word” has progressed in recent years from being commonly included … Read More

Q&A: Kerry Hallard, National Outsourcing Association

January 2, 2014 |

At the end of a tumultuous year for our partners at the National Outsourcing Association, we thought we’d catch up with the Association’s new CEO, Kerry Hallard, to get the lowdown on the NOA’s new structure – and to find … Read More

Technology Investment in 2014

December 20, 2013 |

The importance of technology cannot be understated in today’s economy – whether using the cloud to connect with employees working outside the office, or using video-conferencing to cut costs, technology is something all companies need to consider when planning investment … Read More

TOP TEN: (More) Collective Outsourcing Nouns

December 20, 2013 |

Back in October, we published ‘Top Ten Collective Outsourcing Nouns’: ten humorous contributions from various (keenly anonymous) contributors from across our network. So popular was this extravaganza of calumny and frivolity that we leapt at the chance to drag the … Read More

In Transition

December 20, 2013 |

Transition refers to the period between the actual signatures of an outsourcing agreement until steady state is achieved. It is the time when the proverbial outsourcing “rubber meets the road” and outsourcing aspirations become reality – or not. Depending on … Read More