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Outsource magazine: thought-leadership and outsourcing strategy | April 17, 2014

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A marriage made in Heaven or a one-night stand? (Part 2)

April 16, 2014 |

To read the first part of this article, click here.

Every supplier has a core set of services and situations in which it thrives. It can push a certain way outside this and still succeed. Push it too far, and … Read More

Contracting for innovation: how, what, who, when?

April 16, 2014 |

Innovation has been prized within business for as long as I can remember. However when applying this science, process and culture to the outsourcing environment, it is clearly still in its infancy. There is seemingly a major lack of understanding … Read More

Q&A: Mike Minahan, RAC

April 16, 2014 |

Mike Minahan is a director at the RAC, transforming part of the organisation via an implementation of a robotic process automation solution. As part of our series OutsourceXplores Post-Human BPO in association with Genfour, we got together with Mike to … Read More

A Challenge is a Good Thing

April 15, 2014 |

The IT outsourcing landscape is changing. This is because technology and business needs are changing at an exponential rate. In a recent edition of Outsource, I read a very interesting article that incorporated the opinions and views of a number … Read More

Harnessing the IT Revolution

April 15, 2014 |

Digital, cloud, big data and analytics, “consumerisation” and other innovative information technologies are catalysts for the transformation of all kinds of organisations. How well those organisations harness these technologies is now determining who wins and who loses.

IT is now … Read More

How a comprehensive commercial approach can deliver a rapid solution for failing, broken or underperforming contracts

April 15, 2014 |

How many times have you been faced by a seemingly insurmountable problem with a key contract which is soaking up valuable management time and distracting attention away from the delivery of service, either as a provider or buyer of service?

Read More

A marriage made in Heaven or a one-night stand? (Part 1)

April 14, 2014 |

The Office of National Statistics [1] tells us that 40 per cent of marriages are expected to end in divorce by the 20th wedding anniversary, of which six per cent are due to the death of a spouse. Sixteen per … Read More

Where Is My Data? (Part 2)

April 14, 2014 |

To read the first part of this article, click here.

In the USA the Department of Commerce in 2000 created the Safe Harbor framework to ensure organisations put appropriate controls in place for the protection of data, when handling European … Read More

Will the Indian elections have an impact upon outsourcing?

April 11, 2014 |

For many of us in India, Election 2014 appears qualitatively different from previous elections. Of course, the noise levels are higher and much more money is being spent to generate the noise, but there are several fundamental changes.

First, this … Read More

How do you introduce transformation into BPO?

April 10, 2014 |

In the last issue of Outsource, Rachael Stormonth – Senior VP, Research at NelsonHall – addressed the question, “What does innovation mean in BPO?” That article defined transformation programs as “programs where the desired destination is known and mapped out, … Read More