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Outsource magazine: thought-leadership and outsourcing strategy | October 31, 2014

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Functions

Robots With Ethics

October 31, 2014 |

Recently, on this site, Ravichandran Venkataraman wrote an evocative article on the impact that robotic process automation (RPA) will have on the nature of work across the world. Ravi also gave us his thoughts on what businesses and governments need … Read More

From Process Excellence to Business Transformation

October 29, 2014 |

To achieve tangible business value from continuous improvement initiatives we must move beyond process excellence and the primary focus on method and tools. Lean and Six Sigma techniques have been adopted by many industries; however, we are seeing 50-70% of … Read More

Navigating Innovation: The First Three Steps

October 29, 2014 |

Innovation is the zeitgeist of outsourcing today (as the Summer 2014 edition of Outsource made clear). With budgets tight, and technology bringing new options and tools into play, everyone is trying to succeed by doing things differently. However, Alsbridge’s research … Read More

Q&A: Jeanne MacDonald, Futurestep

October 29, 2014 |

Jeanne MacDonald is President, Global Talent Acquisition Solutions at Futurestep – A Korn Ferry Company. Ahead of her appearance on our video roundtable on ‘The Future of RPO: 2015’ we got together with Jeanne to get her take on some … Read More

The Legal View: Changes in Law and Risk Allocation – Are You Prepared?

October 29, 2014 |

Framework agreements have often been touted as a way for parties to contract in a commercially efficient manner, particularly for large companies doing repeat business with a vendor and frequently, which is often the case in the ICT/sourcing space. The … Read More

Tricks of the Trade: Outsourcing Dos & Don’ts

October 28, 2014 |

In nearly thirty years in the outsourcing business, on both the client and supplier side, I have seen how things have been done right and how they have been done wrong. I would like to share from that experience how … Read More

The Pros and Cons of Outsourcing Payroll

October 28, 2014 |

The way a payroll is processed goes through cycles and trends in much the same way as it has done for many years. Organisations are often told that outsourcing is cheaper and more compliant; however, there is always scepticism and … Read More

The Assumption of Noble Intent

October 27, 2014 |

I wonder if you’re a contract manager and you’ve ever sat in a negotiation where the topic has arisen of ensuring the supplier bid team is actually going to become the supplier delivery team: “We need to see who we’re … Read More

Outcomes-Based Pricing: A Reality for ADM

October 27, 2014 |

The outcomes-based outsourcing philosophy is not new. Providers and buyers alike have long waxed poetic about establishing outsourcing relationships with strategic value – one of the hallmarks of the outcomes-based model. However, certain functions or towers lend themselves better to … Read More

Financial support rules change in the EU

October 27, 2014 |

With high inflation, high attrition, data security issues and challenges around levels of customer service, European companies are increasingly wanting their back and middle office operations onshore in Europe. The decision of where to put the operation is complex and … Read More