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Outsource magazine: thought-leadership and outsourcing strategy | October 21, 2014

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Functions

Ten tips for doing business with Indians

October 21, 2014 |

We Indians have a lot of quirks. No doubt, people from other cultures have their quirks too, but arguably, we Indians have more of them. Maybe it’s because we’ve had thousands of years of civilisation to acquire these idiosyncrasies, or … Read More

Why quality counts

October 17, 2014 |

Does your outsourcing contract disappoint you? I am going to let you into a little secret that some of your competitors do not want you to know. Whilst some decry the word quality, the most successful companies embed it within … Read More

Designing a succession plan for IT outsourcing

October 16, 2014 |

Before outsourcing, a company will nurture their own talent to achieve their key technology goals, such as developing a strong IT strategy and architecture, forming sound IT business relationships and optimising functions.

Technology leadership is groomed through professional development, with … Read More

Omnichannel customer care: what do customers expect from you?

October 14, 2014 |

 

The customer of 2014 demands 24/7/365 support and expects it anytime, anywhere and from any device. This generation of shoppers simply wants service their way. They expect companies to solve problems quickly and they expect to enjoy themselves … Read More

Is your offshore research partnership in good hands?

October 14, 2014 |

It is people who create effective relationships…or destroy them. And this certainly holds true for research offshoring partnerships. No doubt research offshoring relationships need to have robust institutional and process frameworks at their base. You need a comprehensive contract, service … Read More

Managed R&D Services to Lower Development Risks and Free Management Resources

October 13, 2014 |

 

 

Apriorit, as an advanced software research and development company, is used to bringing new ideas to improve outsourcing market. Based on the successful tasks experience, satisfied clients’ reviews, and the needs of modern life, Apriorit specialists became … Read More

Clay Shirky: sharing changes everything

October 13, 2014 |

Clay Shirky, New York University professor, author, and a leading thinker on the effects of the internet on society, delves into the disruptive power of technology and collaboration on how people live and work.

Born in 1964, Shirky grew up … Read More

Innovating retail financial services: from human to digital and back again

October 10, 2014 |

The rise of ‘challenger banks’ and digital banking is grabbing the headlines, tempting consumers with attractive new current accounts, cashback cards, Apple Pay and ‘hub’ branches. But how have consumers’ expectations of banks changed? With one in two consumers saying … Read More

A winning approach outshines the competition

October 10, 2014 |

The success of any endeavour is hugely influenced by the quality of the approach taken. Whilst some deliver with élan, others fail pitifully. The injection of constructive competition can stimulate energy and challenge participants to raise their game.

The approach … Read More

Brand new look for Moneypenny

October 7, 2014 |

 

Telephone answering specialist Moneypenny  has unveiled a brand new look with a face-lifted logo incorporating a new addition – the Moneypenny bird – Tully.

The brand refresh has been launched to tie in with the development of … Read More