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Outsource magazine: thought-leadership and outsourcing strategy | May 4, 2015

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On-demand outsourcing: the new norm or another flash in the pan?

April 10, 2015 |

As companies adapt to a consumer-driven marketplace, on-demand is a trend that is emerging across every sector. This is often driven by the fact that customers want what they want how they want it.

Essentially, companies are using on-demand outsourcing … Read More

Do you know what cyber-nasties are lurking in your supply chain?

April 8, 2015 |

What do we really know about the businesses and partners in our supply chains? Looking at the Economist Intelligence Unit’s Cyber Incident Response Survey, I would say, very little. Only 17% of executives felt fully prepared for a cybersecurity incident … Read More

Outsourcing opportunities in the UK public sector

April 7, 2015 |

Changes to public procurement rules have made it easier for small and medium-sized businesses to compete for public sector contracts. The Public Contracts Regulations 2015 are intended to provide a more modern, flexible and streamlined regime. Contracting authorities will be … Read More

The Mathematician and the Music Maker

April 7, 2015 |

There are many models by which a service may be priced and a deal constructed. Whatever the approach used, there are considerations that both of the parties should weigh before they agree. What is likely to be going on and … Read More

Executive insight: Andy Caddy, Group CIO, Virgin Active

March 27, 2015 |


Andy Caddy is Group CIO of Virgin Active, prior to which he was CTO of easyJet. He will be bringing this wealth of experience in the travel, retail, and health and leisure sectors, to Cloud World Forum … Read More

Lessons Learnt in Transformational BPO (Part 3)

March 27, 2015 |

This is the final article in a three-part series. To go to the beginning of the series, click here.


The Implementation Phase

Implementation in a transformational BPO initiative calls for the same kind of disciplines as it does in … Read More

The App Dev economy

March 26, 2015 |

Every now and then, the outsourcing market throws up an aberration around which course-changing events happen.

We recently published our annual app development economy report and one stat caught our attention: the cost of app development in Indonesia is 25x … Read More

The outsourcing challenge for CIOs

March 26, 2015 |

The IT outsourcing market has matured significantly over the past decade, and in the last year alone we’ve seen industry growth of 15 per cent to £3.44bn, according to a recent report. Set against an economy where firms need to … Read More

The Outsourcing Conundrum: Preface and Introduction

March 24, 2015 |


Businesses seeking strategic growth often turn to outsourcing, with external resources performing non-core activities. “Inside-outsourcing” (IOS), a more recent and growing trend, can offer further competitive advantage. With “inside-outsourcing services” IOS, a service is outsourced by an organization … Read More

Managed Competence Center

March 24, 2015 |


Genesys is a leading provider of customer engagement and contact centre solutions, with over 3,500 customers in 80 countries. As of June 2013 Gartner placed Genesys at the top of their Magic Quadrant for Contact Center Infrastructure.

Founded … Read More