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Outsource magazine: thought-leadership and outsourcing strategy | November 28, 2014

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The Future of RPO: how new behaviours amongst applicants are transforming hiring

November 27, 2014 |

In the second chapter of our video roundtable on ‘The Future of RPO‘, our panel examine changing behaviours amongst applicants and potential hires. Much of the evolution of RPO – and of recruitment generally – is being driven by shifts … Read More

Parseq strengthens expansion plans with key marketing and HR appointments

November 27, 2014 |

 

Parseq, the leading business process outsourcer (BPO), has strengthened its executive team with the appointment of Lian Chambers as marketing director and Louise Cope as group human resources director.

Lian, who has been head of marketing since June … Read More

Parseq scoops NOA Award for innovation

November 21, 2014 |

 

Parseq has been confirmed as this year’s most forward thinking member of the business processing world after collecting the accolade of Innovation in Outsourcing at this year’s National Outsourcing Association (NOA) Awards.

The award recognised Parseq’s ground-breaking work … Read More

Q&A: Vinny Patel, Accenture

November 21, 2014 |

Vinny Patel is a managing director within Accenture’s procurement BPO business, accountable for service delivery across Accenture’s procurement BPO client relationships in the EALA region. Ahead of our editor’s breakfast roundtable with Accenture looking at trends within procurement and the … Read More

Don’t let the impending expiration of a BPO contract sneak up on you

November 20, 2014 |

BPO customers often miss out on a key opportunity for significant outsourcing relationship enhancement, cost savings, and quality improvement – well before the contract expiration. By the time most companies begin to think about evaluating their expiring BPO contracts, it’s … Read More

The Future of RPO: how new technology is shaking up the hiring process (and everything else)

November 19, 2014 |

In the first chapter of our video roundtable series ‘The Future of RPO 2015’, the panel – featuring Jeanne MacDonald of Futurestep, Jerry Wright of WilsonHCG, ADP RPO’s Whitney Leaman and Carol Haag of PA Consulting Group, along with myself … Read More

TOP TEN: Outsourcing Rock Bands

November 18, 2014 |

Outsourcing and popular music might not seem like the most obvious of bedfellows – but some of the most defining acts of the last half-century have emerged from the global business transformation space. Don’t believe us? Read on…

1. LeanRead More

SMAC: educating the advisory community

November 17, 2014 |

Disruptive SMAC (social, mobile, analytics and cloud) technologies are leading the digitisation of business and significantly affecting customer buying patterns as the emerging model is moving from process to business outcomes.

These disruptive technologies are driving change and creating opportunities … Read More

Q&A: Steve Turpie

November 17, 2014 |

Steve Turpie has worked as a senior executive in Financial Services and Telecoms for two decades within Global Services, Finance & Operations. He was most recently Group Head of Sourcing and Procurement for Zurich Insurance. We caught up with Steve … Read More

The age of digital consulting

November 12, 2014 |

Digital used to be just an adjective. There were digital TVs, digital radios, digital experts and more.

But now digital is clearly also a noun. We are living in the age of digital.

For digital is proving to be huge. … Read More