Doomed? Thoughts on trends in the ITO space
There’s no doubt something’s happening in the IT market. From now, and for the coming years:
- The heavy overcast sky caused by a conspicuous buzz breaks up to clear commodity cumulus services in a blue hybrid sky of IT solutions. In other words: the cloud buzz drops off; cloud becomes a commodity service in various types of IT solutions.
- Products/services to orchestrate IT solutions are ready to use and continue to evolve.
- Smaller service providers and brokers, shaped to manage cloud solutions, enter and challenge the market.
- Non-IT service providers (call centres, management etc) see an opportunity to enter and challenge the IT service provider market.
- Non-IT departments adopt cloud services they want and need. Adoption and value unknown to the IT department.
- Large worldwide CSP offers great infrastructure, platform, software and BP services. Including management, provisioning and reporting tools.
In my mind…
I ask myself, will it be a true shift where traditional IT outsourcing providers become outmaneuvered by smaller service provider, cloud brokers, in-house IT departments and non IT service providers acting as orchestrators of future hybrid IT? A shift caused by:
- Smaller SPs are able to change when the market does. Faster and shorter step to new decisions.
- Smaller SPs are able to operate, manage and orchestrate solutions earlier exclusively reserved the larger ITO providers.
- Non-IT service providers from mature branches bring money, resources and trimmed processes in to a sometimes immature IT world.
- In-house IT departments are able to orchestrate their IT solutions. They don’t have to focus on fundamental operations provided by IaaS, PaaS and A-/SaaS; they are able to concentrate on core/special services and work more innovative to bring value to core business. To become the internal trusted cloud broker to avoid de-centralised procurement/adoption of products and services.
- The act of “Fat and happiness”: instead of working innovative (know, predict and tell what the customer needs in the future) ITOs only focus on now!
- ITOs don’t use partnership to build success. They build everything on their own.
I predict (know?) CIOs and IT departments are doomed if they don’t open up their environments and minds – but how about ITO and offshoring?
I can tell you what I predict, but I won’t (even though I think you know what I predict). This time I would like to hear and discuss your opinion (truth?) – humble or not. If not in public send me a mail or contact me on Twitter (see my columnist page for links).