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Outsource magazine: thought-leadership and outsourcing strategy | August 2, 2014

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Deborah Kops

Deborah Kops

One of the most versatile and well-regarded figures in the global sourcing space, Deborah Kops has a 360-degree view of the industry.  Formerly a founding partner of PwC's BPO unit and the CMO of a leading offshore BPO; MD of FleetBoston's (now Bank of America) Services Group, MD Global Sourcing Transformation for Deutsche Bank; and consulting partner in two major firms, she has hands-on experience as buyer, vendor and advisor.

She now focuses on the challenges of outsourcing change through sourcingchange.com, a resource dedicated to outsourcing and shared services change management.

Deborah is an author and regular columnist and contributor to publications worldwide; she is also a member of the Outsource Editorial Board.

Posts By Deborah Kops

Courting the Commentariat

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

Even the most promising sourcing change program can be hindered (or even derailed) by misinformation or the mutterings of those within the organisation with axes to grind – or who … Read More

You get the marketing you deserve… (Part One)

August 31, 2011 |

Attend any conference and you’ll see row after row of exhibitor companies whom you’ve either never heard of, or of which you may just have a dim recollection. The earnest lads and lasses passing out business cards, brochures and logo … Read More

Read ‘em and weep

February 16, 2011 |

The good news is that the market has not fully commoditised outsourcing… yet. And the better news is that providers have a stellar opportunity to differentiate themselves and their solutions in the proposal process.The bad news is that buying an … Read More

Communicating remorse

January 18, 2011 |

“Love means never having to say you’re sorry.” You may not remember the insipid line from that soppy 1970 movie, Love Story, which had every American teenage girl groping for a box of tissues as Jennifer took her last breath. … Read More

Thought leadership IS brand in the outsourcing industry

December 8, 2010 |

Ever hear about the International Index of Thought Leadership? It asks “opinion formers” in the U.S. and the UK to rank companies based upon characteristics common to thought leadership or high-impact organisations: pioneering spirit, rigour, objectivity, authenticity and clarity. No … Read More

Buying brand

November 15, 2010 |

“Today, brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants are figuring out how to become a brand surrounded by a Tommy Hilfiger-like buzz.” – Tom Peters

Looking around me, … Read More

Death by PowerPoint

October 20, 2010 |

We all know the drill. It’s a week before the outsourcing or shared services program’s quarterly business review, and all hands are on deck to craft a PowerPoint presentation that puts client and provider in just the right light in … Read More

Nothing north of Watford

September 21, 2010 |

“Make it In America” is Obama’s newest jobs battle cry. Not to be undone, David Cameron went to Bangalore to push for jobs creation in Britain. With unemployment in the US alone at over 1.4 million people who have been … Read More