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Outsource magazine: thought-leadership and outsourcing strategy | May 4, 2015

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Australian BPO body formed

Outsource Magazine

An industry association for the BPO sector in Australia, aptly monikered the Business Process Outsourcing Association of Australia (BPOAA), was formed last week at a meeting of industry representatives in Sydney, with the intention of promoting the BPO space in the country and establishing a code of conduct for outsourcing practitioners.

According to Australia-based outsourcing-focused publication The Sauce, which will “act as the first voice of the association until such time as it builds its own online presence”, the BPOAA will also “reject unlawful and unacceptable commercial practices and will work to forestall unwelcome legislative regulations that impede productivity and growth through ignorance or poor communication.”

Support for the fledgling institution has been quick in coming from both within and outside Australia.

“I welcome the formation of the BPOAA and envisage that it has the potential to make a valid contribution towards our industry and over time provide that all important universal and consistent voice on relevant issues for mutual benefit,” said Barry Cottrill, CEO of Customers 1 to 1.

Scott McCorkell, MD of McCorkell & Associates, said: “It is long overdue for the BPO sector to have a voice and a forum through which shared issues, opportunities and challenges can be addressed. We applaud the advent of the BPOAA; it is a valuable, intelligent initiative.”

Anybody interested in joining the BPOAA should contact Peter Springett at – membership is open to “any company with a business registered to operate in Australia” according to The Sauce.

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