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Outsource magazine: thought-leadership and outsourcing strategy | October 31, 2014

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The Legal View: Changes in Law and Risk Allocation – Are You Prepared?

October 29, 2014 |

Framework agreements have often been touted as a way for parties to contract in a commercially efficient manner, particularly for large companies doing repeat business with a vendor and frequently, which is often the case in the ICT/sourcing space. The … Read More

Tricks of the Trade: Outsourcing Dos & Don’ts

October 28, 2014 |

In nearly thirty years in the outsourcing business, on both the client and supplier side, I have seen how things have been done right and how they have been done wrong. I would like to share from that experience how … Read More

The Pros and Cons of Outsourcing Payroll

October 28, 2014 |

The way a payroll is processed goes through cycles and trends in much the same way as it has done for many years. Organisations are often told that outsourcing is cheaper and more compliant; however, there is always scepticism and … Read More

The Assumption of Noble Intent

October 27, 2014 |

I wonder if you’re a contract manager and you’ve ever sat in a negotiation where the topic has arisen of ensuring the supplier bid team is actually going to become the supplier delivery team: “We need to see who we’re … Read More

Outcomes-Based Pricing: A Reality for ADM

October 27, 2014 |

The outcomes-based outsourcing philosophy is not new. Providers and buyers alike have long waxed poetic about establishing outsourcing relationships with strategic value – one of the hallmarks of the outcomes-based model. However, certain functions or towers lend themselves better to … Read More

Financial support rules change in the EU

October 27, 2014 |

With high inflation, high attrition, data security issues and challenges around levels of customer service, European companies are increasingly wanting their back and middle office operations onshore in Europe. The decision of where to put the operation is complex and … Read More

Outsourcing non-routine tasks: mastering the challenge

October 24, 2014 |

Traditionally, outsourcing, whether of support services such as office cleaning and security or of core processes such as manufacturing and delivering the customer offer, has focussed on routine tasks. But most routine tasks have now already been outsourced or automated. … Read More

The Optimism Illusion

October 24, 2014 | 1

Many of you may have been, like me, entertained at Volkswagen’s recent series of ‘well worth it’ television adverts.  For those who have been trapped on a remote desert island, or been relying on the City of London public Wi-Fi … Read More

The Deal Doctor: Location Strategies

October 24, 2014 |

For a generation, the story of outsourcing has been intrinsically linked to location. If you outsourced, whether you realised it or not, this probably resulted in shifting some tasks to different places – tapping into differentials in labour availability, wages … Read More

Using SRM to manage risk in the food and drink industry

October 23, 2014 |

When it comes to balancing risk management with supply chain efficiency, few industries can boast the level of complexity that surrounds the food and drink sector.

The industry combines common supply chain issues such as logistics, cost pressure and supplier … Read More

Share your thoughts on innovation (and maybe win an HP tablet…)

October 22, 2014 |

From an overused cliché to a driver that impacts processes, organisations, industries or society, ‘innovation’ strikes many different chords.

But the fact remains that innovation seems to be very important to businesses of all types. Organisations today are under constant … Read More

Ten tips for doing business with Indians

October 21, 2014 | 1

We Indians have a lot of quirks. No doubt, people from other cultures have their quirks too, but arguably, we Indians have more of them. Maybe it’s because we’ve had thousands of years of civilisation to acquire these idiosyncrasies, or … Read More

Why quality counts

October 17, 2014 | 4

Does your outsourcing contract disappoint you? I am going to let you into a little secret that some of your competitors do not want you to know. Whilst some decry the word quality, the most successful companies embed it within … Read More

Designing a succession plan for IT outsourcing

October 16, 2014 |

Before outsourcing, a company will nurture their own talent to achieve their key technology goals, such as developing a strong IT strategy and architecture, forming sound IT business relationships and optimising functions.

Technology leadership is groomed through professional development, with … Read More

Is your offshore research partnership in good hands?

October 14, 2014 |

It is people who create effective relationships…or destroy them. And this certainly holds true for research offshoring partnerships. No doubt research offshoring relationships need to have robust institutional and process frameworks at their base. You need a comprehensive contract, service … Read More

Clay Shirky: sharing changes everything

October 13, 2014 |

Clay Shirky, New York University professor, author, and a leading thinker on the effects of the internet on society, delves into the disruptive power of technology and collaboration on how people live and work.

Born in 1964, Shirky grew up … Read More



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