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Outsource magazine: thought-leadership and outsourcing strategy | November 21, 2014

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SMAC: educating the advisory community

November 17, 2014 |

Disruptive SMAC (social, mobile, analytics and cloud) technologies are leading the digitisation of business and significantly affecting customer buying patterns as the emerging model is moving from process to business outcomes.

These disruptive technologies are driving change and creating opportunities … Read More

Q&A: Steve Turpie

November 17, 2014 |

Steve Turpie has worked as a senior executive in Financial Services and Telecoms for two decades within Global Services, Finance & Operations. He was most recently Group Head of Sourcing and Procurement for Zurich Insurance. We caught up with Steve … Read More

The age of digital consulting

November 12, 2014 |

Digital used to be just an adjective. There were digital TVs, digital radios, digital experts and more.

But now digital is clearly also a noun. We are living in the age of digital.

For digital is proving to be huge. … Read More

Six mantras for choosing the right offshore business research partner

November 11, 2014 |

There are a large number of companies offering business research services across offshore destinations like India (which is the most favoured one), Malaysia, Philippines and several others. How can you ensure that you select the right offshore research partner?

Do … Read More

Video Roundtable: The Future of RPO 2015

November 10, 2014 |

The world of Recruitment Process Outsourcing – and indeed hiring generally – is evolving at an extraordinary pace, driven by new technology, new partnership models, new applicant behaviours and the increasing depth of capability exhibited by the leading suppliers in … Read More

Separating the wheat from the chaff among engineering service providers

November 10, 2014 | 1

If you are associated within the R&D, Product Development (PD) or Purchase function of a global manufacturer, you are likely to have encountered a person calling himself a representative of an engineering services provider. However, a careful look at the … Read More

EMEA outsourcing activity on track to round out 2014 strongly

November 10, 2014 |

The outlook remains positive for the outsourcing industry, according to the latest figures from the EMEA ISG Outsourcing Index. Based on the data and our own insights, the market has been performing strongly through the first three quarters. In addition, … Read More

C-level technologists and the cloud

November 7, 2014 |

Five years ago, I was at a conference for technology service providers who focus on the charity and not for profit sector. There was much discussion of cloud and how everything that such services offered could be delivered through traditionalRead More

It will be alright on the night…

November 7, 2014 | 1

Older readers from the UK may fondly recall Denis Norden hosting the hit TV series It’ll Be Alright On The Night. Clipboard in hand he treated us to bloopers and outtakes, falling scenery, actors messing up their lines and newsreaders … Read More

New ISO International Standards concerning personally identifiable information should encourage the use of public cloud services

November 6, 2014 |

The publication of new ISO International Standards is seldom an exciting event. However, in September 2014 a new ISO International Standard, ISO/IEC 27018:2014, was adopted, its title being “Code of practice for protection of personally identifiable information (PII) in public … Read More

The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it

November 6, 2014 |

The following is an edited extract from Chapter 5 of The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it by John Seddon, recently published by Triarchy Press.

It was Gordon … Read More

Outsource #37 – The Outsourcing Horror Show (Autumn 2014)

November 4, 2014 |

Read the digital edition of the Autumn 2014 issue of Outsource here.

(Editor’s note from the Autumn 2014 edition: Outsource #37 – The Outsourcing Horror Show)

We love success stories at Outsource; we enjoy the feel-good factor of sharing best … Read More

Outsourcing Nightmares: four steps this industry needs to take to avoid engagement failure in the future

November 4, 2014 |

1) Less focus on the deal, more on the relationship. Providers are all-too-frequently being forced into the position of saying what they need to win the deal, as opposed to having a structure to propose a realistic partnership that works … Read More

Outsourcing Nightmares: the horror, the horror…

November 4, 2014 |

So what sorts of things happen that really create problems? 1. Believing the outsourcer is your very best friend that will put your interest ahead of his own. 2. After a round of golf with the outsourcer’s sales team, you … Read More

Outsourcing Nightmares: outsourcing no-nos – and how to avoid them

November 4, 2014 |

The vast majority of mistakes made when outsourcing can easily be avoided if a company prepares properly at the outset, has realistic expectations of what sourcing can achieve and engages with potential service providers in an organised and methodical way … Read More

Outsourcing Nightmares: five reasons outsourcing fails

November 4, 2014 |

1. Lack of clear vision and objectives Often companies enter into sourcing without a clear vision or objectives for what they aim to achieve. This is like getting in your car without knowing where you are going. Often it leads … Read More



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