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Outsource magazine: thought-leadership and outsourcing strategy | August 30, 2014

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Top tips for setting up a shared service centre

August 21, 2014 |

The establishment of an internal shared service centre (SSC) – or the transfer of functions to a BPO, for that matter – is not a decision that can be taken lightly and with the mind-set that money can be saved … Read More

NBA Q&A: Jackie Fast, Slingshot Sponsorship

August 20, 2014 |

Jackie Fast is the Managing Director of UK-based strategic sponsorship agency Slingshot Sponsorship. Her organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of Outsource‘s … Read More

New frontiers in outsourcing: Sustainable Impact Sourcing

August 19, 2014 |

Several ancient philosophies say that only those who make a significant positive impact to the societies in which they operate can sustain over a long period of time. This has been proven time and again for both individuals – Buddha, … Read More

NBA Q&A: Douglas O’Neill, Inntel

August 18, 2014 |

Douglas O’Neill is the owner and MD of meetings and travel management provider Inntel. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of … Read More

TOP TEN: Biggest Lies in Outsourcing

August 18, 2014 |

In an ideal world everyone would be scrupulously honest, willing to shine a light on their own shortcomings, and engage with a partner on an entirely frank and open basis. But this is not an ideal world… For the latest … Read More

NBA Q&A: John Jeffcock, Winmark

August 15, 2014 |

John Jeffcock is Chief Executive of Winmark, the European leader in network management. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of Outsource‘s … Read More

A brief note about Twitter…

August 15, 2014 |

This week we received a direct message on Twitter from one of our followers: “Why retweet every message that citates an outsource magazine article? It reaches the same population (your followers) time and time again.” As well as responding personally … Read More

NBA Q&A: Sarah Hitchcock, GeoLytix

August 14, 2014 |

Sarah Hitchcock is a partner at and responsible for all finance and operations within GeoLytix, offering bespoke location planning and strategy consultancy services. Her organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category … Read More

Innovation is a necessity!

August 13, 2014 | 1

Innovation is no longer optional, it is a necessity. Market trends are more fluid and challenging at every level and businesses need to respond by re-inventing and transforming themselves. That innovation also has to go broader and deeper than ever … Read More

NBA Q&A: Piers Daniell, Fluidata

August 8, 2014 |

Piers Daniell is the founder and MD of Fluidata, awarded a Queen’s Award for Innovation in 2014 for its contribution to solving the rural broadband issue in the UK. His organisation has been chosen as a finalist in the BlackBerry … Read More

NBA Q&A: Graham Busby, Elix-IRR

August 7, 2014 |

Graham Busby is a Partner at and founding member of Elix-IRR, experienced in large, complex transformation deals. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; … Read More

Good news for EMEA outsourcing as activity hits record high

August 6, 2014 |

There are good tidings for the outsourcing industry, as the Q2 2014 EMEA ISG Outsourcing Index reveals that commercial outsourcing within the EMEA region boomed in the first half of 2014.

Not only are we seeing a 25% leap in … Read More

OPINION: A new world order beyond automation and offshoring

August 5, 2014 | 2

Centuries ago, many Indians believed that crossing the oceans is a sin. Even though they had built ships that could work in oceans, it was still felt that crossing the oceans was a sin. Of course, there are different views … Read More

The roots of inside-outsourcing

August 4, 2014 |

In 1974, in the dark of night, I walked onto the rooftop of an automotive assembly plant, was handed a high-pressure water-blasting gun, and was introduced to outsourcing. It is somewhat ironic that 40 years later the root cause of … Read More

Your input wanted: “How NOT to outsource…”

August 4, 2014 |

Dear esteemed readers,

I’m looking for input into an article for the Autumn 2014 issue of Outsource, provisionally entitled “How NOT to Outsource…” – that title should be fairly self-explanatory..

Specifically I’m looking for responses to the following questions:

1. … Read More

Preventing costly outsourcing disputes

August 1, 2014 |

Outsourcing disputes have their root in the inherent tension between the need for customers to improve efficiency and cut costs to do more with the lower budgets available, and the need for providers to balance the profitability of the deal … Read More



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