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Outsource magazine: thought-leadership and outsourcing strategy | August 20, 2014

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A brief note about Twitter…

August 15, 2014 |

This week we received a direct message on Twitter from one of our followers: “Why retweet every message that citates an outsource magazine article? It reaches the same population (your followers) time and time again.” As well as responding personally … Read More

NBA Q&A: Sarah Hitchcock, GeoLytix

August 14, 2014 |

Sarah Hitchcock is a partner at and responsible for all finance and operations within GeoLytix, offering bespoke location planning and strategy consultancy services. Her organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category … Read More

Innovation is a necessity!

August 13, 2014 |

Innovation is no longer optional, it is a necessity. Market trends are more fluid and challenging at every level and businesses need to respond by re-inventing and transforming themselves. That innovation also has to go broader and deeper than ever … Read More

NBA Q&A: Piers Daniell, Fluidata

August 8, 2014 |

Piers Daniell is the founder and MD of Fluidata, awarded a Queen’s Award for Innovation in 2014 for its contribution to solving the rural broadband issue in the UK. His organisation has been chosen as a finalist in the BlackBerry … Read More

NBA Q&A: Graham Busby, Elix-IRR

August 7, 2014 |

Graham Busby is a Partner at and founding member of Elix-IRR, experienced in large, complex transformation deals. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; … Read More

Good news for EMEA outsourcing as activity hits record high

August 6, 2014 |

There are good tidings for the outsourcing industry, as the Q2 2014 EMEA ISG Outsourcing Index reveals that commercial outsourcing within the EMEA region boomed in the first half of 2014.

Not only are we seeing a 25% leap in … Read More

OPINION: A new world order beyond automation and offshoring

August 5, 2014 | 2

Centuries ago, many Indians believed that crossing the oceans is a sin. Even though they had built ships that could work in oceans, it was still felt that crossing the oceans was a sin. Of course, there are different views … Read More

The roots of inside-outsourcing

August 4, 2014 |

In 1974, in the dark of night, I walked onto the rooftop of an automotive assembly plant, was handed a high-pressure water-blasting gun, and was introduced to outsourcing. It is somewhat ironic that 40 years later the root cause of … Read More

Your input wanted: “How NOT to outsource…”

August 4, 2014 |

Dear esteemed readers,

I’m looking for input into an article for the Autumn 2014 issue of Outsource, provisionally entitled “How NOT to Outsource…” – that title should be fairly self-explanatory..

Specifically I’m looking for responses to the following questions:

1. … Read More

Preventing costly outsourcing disputes

August 1, 2014 |

Outsourcing disputes have their root in the inherent tension between the need for customers to improve efficiency and cut costs to do more with the lower budgets available, and the need for providers to balance the profitability of the deal … Read More

Reasons for outsourcing: why would you do it in the first place?

July 31, 2014 |

So the question is “why would you outsource part of your business?” Reducing costs, getting a third-party supplier to handle a part of your business you don’t want to be that involved in, getting access to experts and emerging technology … Read More

Fact-finding: outsource to add value (Part 2)

July 30, 2014 |

To read Part 1 of this article, click here.

In a really sensitive operational matter, or in a difficult disciplinary matter, or internal investigation, the lawyers might be brought in. This sometimes involves the organisation’s legal function; or even an … Read More

Building the foundations of success

July 29, 2014 |

During the recession, many financial services organisations chose to outsource more key services as this allowed them to avoid carrying overheads and the recruitment costs that full-time staff would engender. As the economy improves, most companies are moving towards a … Read More

OECD calls for higher focus on outsourcing, IT and supplier risk

July 29, 2014 |

At the Twelfth Annual Corporate Accountability Conference held in Paris last month, Pierre Poret, Counsellor and Directorate for Financial and Enterprise Affairs at the Organisation for Economic Co-operation & Development (OECD), announced that “too often, in the enterprise, there [is] … Read More

Fact-finding: outsource to add value (Part 1)

July 22, 2014 |

There is an urgent need for medium and large organisations to re-think their fact-finding systems for internal inquiries, complaints and disciplinary investigations. This affects areas such as FCA and other regulatory compliance, employment, health and safety issues, complaints processes, intellectual … Read More

Analysing Analytics and its Role in Outsourcing (Part 2)

July 18, 2014 |

To read Part 1 of this article, click here…


Applications of Analytics in Outsourcing Contracts

Examples of applications of analytics in outsourcing contracts include using data from processing sales orders and invoice payments in FAO to drive analytics for … Read More