Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | April 16, 2014

Scroll to top

Top

 




A Challenge is a Good Thing

April 15, 2014 |

The IT outsourcing landscape is changing. This is because technology and business needs are changing at an exponential rate. In a recent edition of Outsource, I read a very interesting article that incorporated the opinions and views of a number … Read More

Harnessing the IT Revolution

April 15, 2014 |

Digital, cloud, big data and analytics, “consumerisation” and other innovative information technologies are catalysts for the transformation of all kinds of organisations. How well those organisations harness these technologies is now determining who wins and who loses.

IT is now … Read More

How a comprehensive commercial approach can deliver a rapid solution for failing, broken or underperforming contracts

April 15, 2014 |

How many times have you been faced by a seemingly insurmountable problem with a key contract which is soaking up valuable management time and distracting attention away from the delivery of service, either as a provider or buyer of service?

Read More

A marriage made in Heaven or a one-night stand? (Part 1)

April 14, 2014 |

The Office of National Statistics [1] tells us that 40 per cent of marriages are expected to end in divorce by the 20th wedding anniversary, of which six per cent are due to the death of a spouse. Sixteen per … Read More

Where Is My Data? (Part 2)

April 14, 2014 |

To read the first part of this article, click here.

In the USA the Department of Commerce in 2000 created the Safe Harbor framework to ensure organisations put appropriate controls in place for the protection of data, when handling European … Read More

Will the Indian elections have an impact upon outsourcing?

April 11, 2014 |

For many of us in India, Election 2014 appears qualitatively different from previous elections. Of course, the noise levels are higher and much more money is being spent to generate the noise, but there are several fundamental changes.

First, this … Read More

How do you introduce transformation into BPO?

April 10, 2014 |

In the last issue of Outsource, Rachael Stormonth – Senior VP, Research at NelsonHall – addressed the question, “What does innovation mean in BPO?” That article defined transformation programs as “programs where the desired destination is known and mapped out, … Read More

Scanning the Horizon: Business Continuity Challenges

April 9, 2014 |

Machines and technology are usually at the centre of all that we do. In the office the work we perform is largely done using a computer – and if you’re out of the office, then it is either on a … Read More

OPINION: A Whole World Of Talent

April 9, 2014 |

Even during the darkest days of the economic crisis my clients were complaining that finding, motivating and retaining the right talent was difficult; now that the economy is slowly gearing up for growth that task is even more challenging. What … Read More

2014: the year that HR leaders future-proof their businesses

April 8, 2014 |

2013 was a year that saw businesses around the world continuing to linger in an uncertain economy, causing many to reassess their expenditure across all departments – with the recruitment and talent management sector being no exception. 2014, however, is … Read More

Where Is My Data? (Part 1)

April 8, 2014 |

Cloud remains a hot subject and whether you love or loathe it, it’s not something you won’t have heard of or likely have had pushed your way.

Inevitably, when considering cloud, security questions arise – and certainly in the light … Read More

“If offshoring makes you happy”: five observations about offshoring colour-blindness…

April 8, 2014 |

“If it makes you happy,” sang Sheryl Crow in 1996, “it can’t be that bad.” Sadly, many outsourcing and shared services experiences don’t share the same lyrical optimism. In fact, many projects can’t even relate to the song’s “oh well, … Read More

Coming Right Up: Predictions For The Year In Outsourcing

April 7, 2014 |

Deloitte has identified five major trends that are likely to impact the support services sector over the coming year. Based on key conversations with industry leaders and clients, most are already experiencing at least one of these trends and many … Read More

The Deal Doctor: Size Matters

April 7, 2014 |

“How small is too small for outsourcing?”

I often get asked about size. And usually the question is shorthand for “can I achieve my business case, and can the supplier make a sufficient margin?” The simple answer is that it … Read More

How your outsourcing vendor can become an innovation partner

April 4, 2014 | 1

There’s never a dull moment in the outsourcing industry, as it meets the challenges of a very rapidly changing technology world as well as business environment. Having been in the thick of it for about two decades, I believe I … Read More

Business Ecosystems: Enablers, or Constrictors?

April 4, 2014 |

The modern industrial world globally is quite comfortable with delving into the topic around the need for, and attendant benefits waiting to be derived from, building and maintaining structured ecosystems that would provide assurances of continuity and growth. Starting in … Read More



EmailEmail