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Outsource magazine: thought-leadership and outsourcing strategy | December 18, 2014

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The outsourcing conundrum: why does success still appear so elusive? (Part 1)

December 10, 2014 |

I met a consultant friend recently and our conversation got around to considering why successful sourcing still appears to be so elusive. Not to suggest that it isn’t achievable; just that it doesn’t seem to be the norm. We discussed … Read More

Innovation, sport and the need for speed

December 8, 2014 |

I attended the recent Aecus (formerly Alsbridge) Innovation Showcase co-hosted by Outsource. Listening to the speakers, I was struck by how ephemeral a concept innovation is. We have all had the experience of a supplier presenting their “great innovation” with … Read More

Partnership or good working relationship?

December 5, 2014 | 2

One of the things I find encouraging in the development of outsourcing is the increasing lead that clients are taking in the management of the outsourcing relationship. The acceptance of win-win as a reality, rather than a soundbite, and the … Read More

OPINION: Getting beyond the doom and gloom – the talent challenge in UK local government

December 3, 2014 |

We have for many years in local government been struggling to retain in the profession talented and experienced children’s social workers. This is challenging work. Thankfully, cases such as Baby P are a rarity, but nonetheless, these staff face daily … Read More

The Future of RPO: how maturing relationships are the key to RPO success

December 3, 2014 |

In the third part of our video roundtable series ‘The Future of RPO 2015‘, our panel looks at how the relationship between buyers and providers of RPO services is evolving – and how this is affecting the kind of deals … Read More

OPINION: Why marketing, branding, and communications by offshore providers are so ineffective

December 2, 2014 |

“When it comes to effective marketing, it is not what you say that matters, it is how you say it.  Ask any dog.”  – Thom Mead

“The inability to set aside something that you know but that someone else does … Read More

Innovation and its dance with modernity

December 1, 2014 |

The (accidental) discovery of an opportunity – to change year-date permissions as a run-up to the second millennium – opened up the technology world to anyone who could provision technically competent labour and resolve simple problems. The availability of thousands … Read More

The Ten Commandments of Neira Jones

November 28, 2014 |

As technology continues its remorseless advance into our lives, concerns over privacy, data protection and basic security have never been higher up the agenda. Therefore I was delighted today to find an article on LinkedIn by the marvellous Neira Jones … Read More

For Better and Not for Worse

November 28, 2014 |

This article is a continuation of ’’Til Death You Do Part?‘, published in the Autumn 2014 issue of Outsource.

During the past month, our onsite team met and surveyed each of their customers in all departments of the automotive assembly … Read More

The Future of RPO: how new behaviours amongst applicants are transforming hiring

November 27, 2014 |

In the second chapter of our video roundtable on ‘The Future of RPO‘, our panel examine changing behaviours amongst applicants and potential hires. Much of the evolution of RPO – and of recruitment generally – is being driven by shifts … Read More

Q&A: Vinny Patel, Accenture

November 21, 2014 |

Vinny Patel is a managing director within Accenture’s procurement BPO business, accountable for service delivery across Accenture’s procurement BPO client relationships in the EALA region. Ahead of our editor’s breakfast roundtable with Accenture looking at trends within procurement and the … Read More

Don’t let the impending expiration of a BPO contract sneak up on you

November 20, 2014 | 1

BPO customers often miss out on a key opportunity for significant outsourcing relationship enhancement, cost savings, and quality improvement – well before the contract expiration. By the time most companies begin to think about evaluating their expiring BPO contracts, it’s … Read More

The Future of RPO: how new technology is shaking up the hiring process (and everything else)

November 19, 2014 |

In the first chapter of our video roundtable series ‘The Future of RPO 2015’, the panel – featuring Jeanne MacDonald of Futurestep, Jerry Wright of WilsonHCG, ADP RPO’s Whitney Leaman and Carol Haag of PA Consulting Group, along with myself … Read More

TOP TEN: Outsourcing Rock Bands

November 18, 2014 |

Outsourcing and popular music might not seem like the most obvious of bedfellows – but some of the most defining acts of the last half-century have emerged from the global business transformation space. Don’t believe us? Read on…

1. LeanRead More

SMAC: educating the advisory community

November 17, 2014 |

Disruptive SMAC (social, mobile, analytics and cloud) technologies are leading the digitisation of business and significantly affecting customer buying patterns as the emerging model is moving from process to business outcomes.

These disruptive technologies are driving change and creating opportunities … Read More

Q&A: Steve Turpie

November 17, 2014 |

Steve Turpie has worked as a senior executive in Financial Services and Telecoms for two decades within Global Services, Finance & Operations. He was most recently Group Head of Sourcing and Procurement for Zurich Insurance. We caught up with Steve … Read More



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